Before the report starts
You may leave the confirmation screen or Stripe checkout before paying. No report purchase is created and no subscription exists.
CUSTOMER SUPPORT
Refunds & cancellation
What happens if checkout, the vehicle lookup or the completed report goes wrong.
Immediate personalised delivery
CarSussed begins producing the personalised vehicle report as soon as payment is confirmed. Before payment you will be asked to request immediate performance and acknowledge that the normal 14-day cancellation right ends once your completed report has been supplied. Your rights if the service is faulty are unaffected.
If we cannot deliver your report
If payment completes but we cannot generate or display your purchased report, we will provide a full £9.99 refund. Contact us using the details below so we can trace the payment.
Other reasons to request a refund
- You were charged more than once for the same attempted report.
- Payment completed but CarSussed could not generate or display the purchased report.
- A material technical fault made the completed report unusable and we cannot provide a corrected report within a reasonable time.
- The service supplied did not match the description or was not provided with reasonable care and skill.
Incorrect customer input
Because each lookup can create immediate data costs, a completed report for a registration entered incorrectly may not automatically qualify for a refund. Contact us promptly: we will review the payment and lookup records and may provide a replacement where fair and technically possible.
How to request help
Email carsussed@outlook.com with the checkout email, registration submitted, approximate payment time and a description of the problem. Do not send card numbers, passwords or copies of unnecessary identity documents.
This policy does not limit statutory consumer rights.